Terms of service

Welcome to ho.pe. – The Honest Pet Co.
Last Updated: 18-05-2025

By using our website or purchasing from us, you agree to the terms outlined below. These terms ensure that we’re all on the same page (and that tails keep wagging!).

1. Overview

These Terms & Conditions apply to your access to and use of www.honestpetco.in (the "Site") and any purchases made through it. By using our site, you agree to comply with and be bound by these terms.

If you don’t agree with any part, we recommend not using the site. No hard feelings – we’re still pet lovers.

2. Product Information

We strive to ensure that all product details, ingredients, and prices are accurate. However:

Product colours may vary slightly due to lighting or screen differences
Availability is subject to change
We reserve the right to modify or discontinue products at any time without notice

3. Orders & Payments

All prices are listed in INR and include applicable taxes unless stated otherwise
Payment must be made in full before dispatch
We use trusted third-party gateways (e.g., Razorpay, Stripe) to process transactions securely
Order confirmation does not signify final acceptance – we may cancel orders due to stock, payment issues, or suspected fraud

4. Shipping & Delivery

We aim to ship orders within [2–5] business days. Delays may happen due to public holidays or high-demand periods. You’ll always be notified of your tracking details.

Delivery timelines are estimates, not guarantees.

5. Returns & Refunds

We don’t accept returns on opened chews (because… hygiene). However, if your order is damaged, defective or incorrect, contact us within 7 days and we’ll make it right.

Read our full Returns & Refund Policy [link] for details.

6. Subscription Terms

If you’ve signed up for a subscription:

You’ll be billed automatically at the interval you selected
You can cancel anytime before your next billing cycle
Discounts apply only while the subscription is active

7. User Conduct

We love kindness. Please don’t misuse our site. This means no:

Illegal activity
Attempting to hack, scrape or disrupt services
Spreading misinformation or submitting fraudulent reviews

8. Intellectual Property

All content on this site – including product descriptions, photos, text, logos and branding belongs to The Honest Pet Co.. You may not copy, modify, or distribute any of it without permission.

9. Limitation of Liability

We are not liable for:

Any adverse effects from misuse of our products
Delays in delivery due to third-party logistics
Indirect, incidental or consequential damages

Always consult a vet before introducing any new supplement into your dog’s routine.

10. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Gurugram, Haryana.

11. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our site. Continued use of the site implies acceptance of those changes.