Privacy policy

Last Updated: 17-05-2025

At ho.pe. – The Honest Pet Co., your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you shop with us, sign up for updates, or reach out to customer support, we may collect:

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details (processed securely via third-party gateways)
b. Non-Personal Information

We also collect data to improve your browsing experience, such as:

  • Browser type and device info
  • IP address
  • Website usage patterns
  • Cookies and similar technologies
2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates and shipping details
  • Send product updates, offers, or newsletters (only if you’ve opted in)
  • Personalise your experience on our website
  • Analyse performance to improve our services
  • Ensure compliance with legal obligations
3. Sharing Your Information

We do not sell your data. We may share your information with trusted third parties for purposes such as:

  • Payment processing (e.g., Razorpay, Stripe)
  • Shipping and delivery logistics
  • Email or SMS communication (e.g., Mailchimp, Klaviyo)
  • Legal requirements and fraud prevention
4. Your Choices
  • You can unsubscribe from marketing emails at any time.
  • You can disable cookies through your browser settings.
  • You may request access, correction, or deletion of your personal data by contacting us at [Insert Support Email].
5. Data Security

We implement industry-standard encryption and access controls to protect your data. While no system is 100% secure, we’re committed to safeguarding your privacy.

6. Children’s Privacy

Our site is not intended for children under the age of 13. We do not knowingly collect data from minors.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.

8. Updates to This Policy

We may update this policy from time to time. When we do, the revised version will be posted here with an updated date.

9. Contact Us

Have questions? Reach out to our team at:
📩 support@honestpetco.in
🐶 We’re here to help – because your pet’s trust starts with yours.

 

Mobile Terms of Service

Ho.pe

Last updated: July 31, 2025

The Ho.pe mobile message service (the "Service") is operated by Ho.pe (“Ho.pe”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Ho.pe’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ho.pe through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Ho.pe. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Ho.pe mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance,  email  on anshul.gupta@honestpetco.co.uk or aman.brara@honestpetco.co.uk

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.