Refund policy

🔁 Returns & Replacements

What if my dog doesn’t like the chews?
We get it — even the best dogs can be picky eaters. If your pet doesn’t take to our chews, reach out within 7 days of delivery, and we’ll offer a replacement or refund — no questions asked.

What if I receive a damaged or incorrect product?
Just email us at support@honestpetco.in with your order ID and a clear photo of the product. We’ll sort it out immediately.

Can I return opened packs?
For hygiene and safety, we unfortunately can’t accept returns of opened or used packs — but if there’s a quality issue, we’ll still take care of you.

How will I get my refund?
Refunds are processed via the original payment method within 5–7 working days once approved. For COD orders, we’ll request your UPI or bank details for processing.